This area is designed for Centre Administrators to identify solutions to problems within VQManager. The links in here can be shared with any user type within your organisation if required.
Learner
Assessment Plan, not visible in Log Evidence page.
Deleted evidence, can I retrieve it?
Deleting evidence no longer required.
Deleting files in evidence.
Expert Witness, troubleshooting emails not received.
Learner can’t see his/her qualifications.
My learner needs both a Trainee and Qualified Assessor.
Assessor
Assessment Plan, not visible in Log Evidence page.
Assessment plan, I can’t link it to a learner.
Assessor can’t see his/her learner.
Assessor can’t see his/her qualifications.
Changing units for a learner, why can’t I do this?
Data displaying oddly in tables.
Deleted evidence, can I retrieve it?
Deleting evidence no longer required.
Deleting files in evidence.
Learner progress, not visible.
Learner keeps creating new evidence instead of editing returned evidence
Qualification sign off, reversing this decision?
Range, unit is complete but only shows 95%.
Trainee not Qualified, how do I reverse this?
Unfinished evidence for a learner who has left.
Unit sign off, reversing this decision?
Where can I see the Gap Analysis?
IV/QA
Learner assignments, can I just give the IQA certain learners?
Qualification sign off, reversing this decision.
Unit sign off, reversing this decision.
Unit and qual sign off, reversing Assessor’s decisions.
EV/EQA
Visibility, why can’t the EV see everyone?
Other System User/Line Manager
Centre Administrator
Archived or Disabled, what is the difference?
Archived learner, can I make it “Active” again?
File Library, what can I use it for?
Progress Reviews, can I change the pre-planned review dates?
Organisation Adminstrator
Default units, how can I set them?
Minimum requirements, how do I set them up?
Units not required, how can I hide unwanted units?
Miscellaneous
Reports, how are percentages calculated?
Special Learning adaptations