When choosing an e-portfolio, the most common factors we consider tend to be functionality and price. Both are important aspects, but they fall far short of providing us with the full picture.
The acid test, ultimately, is not so much price but value. So how do we gauge that?
Below you will find some of our customers' views on the value they derive from VQManager. Interestingly, much of the value comes from peripheral, rather than immediately obvious, aspects.
For example, the ability of all our customers to attend the User Group. This is an open forum, 'owned' by our customers, that meets periodically and agrees the new enhancements that the attendees would like us to develop over the forthcoming period. This means that our users are entirely in control of the system's functionality, ensuring that as their needs change, so the system changes to support them.
Another factor that frequently arises is customer service. We routinely re-visit existing customers, partly just to say hi but also to carry out a health check - is the customer aware of all the latest features we've developed? Are they using the system in a way that best mirrors and supports their processes? This process ensures that we remain in touch with our customers and means that we can help tailor their use of the e-portfolio not just at the time of deployment, but into the future.
But what happens when you need help? You may have questions around how certain functionality works, you might need help with log-ins or you may even ask us to interrogate data for audit purposes. Whatever the need, we have dedicated people who are ready and willing to provide you with whatever help you need. But that's enough from us, see for yourself what our clients say: